Contact Us
Contact Us
Thank you for visiting our store. If you have any questions about our products, orders, shipping, returns, refunds, or after-sales support, please feel free to contact us.
Last updated: 24 August 2026
Get in touch
For the fastest response, email us or use the contact form on the website. We aim to respond within 24–48 business hours, subject to public holidays, volume, and the complexity of the request.
Contact details
- Email: hello@daifeiclub.com
- Phone: +44 20 1954 0938
- Business address: 62 Meadow Road, Yeovil, BA21 5PJ, United Kingdom
- Support hours: Monday–Saturday, 9:00 AM–5:00 PM (); Sunday:
Contact form
The form may request your name, phone number, email address, and comment. Give only the information needed to answer your question. Never submit a full payment-card number, password, government identifier, or other unnecessary sensitive information.
Order, return, and delivery help
Include your order number, checkout email, delivery postcode, item name, and a concise description. For a return, first request authorisation at https://www.daifeiclub.com or hello@daifeiclub.com; do not send goods to an address that has not been confirmed by our team.
Privacy and accessibility
Privacy requests can be sent to hello@daifeiclub.com. If you need an accessible format, communication adjustment, or help using the site, contact hello@daifeiclub.com and describe the barrier without unnecessary personal data.
Escalation
If your first contact does not resolve the matter, request escalation at hello@daifeiclub.com. We will record the complaint, investigate, and explain the next step or applicable statutory remedy.
Policy links
What to include in a support request
For an order issue, include the order number, the email used at checkout, the item or tracking number, the date of delivery or dispatch, and the result you are seeking. For a suspected defect or damage, include clear photographs only where safe and reasonably necessary. Remove payment-card numbers, passwords, identity documents, and unrelated personal data before sending attachments.
Response and record handling
We aim to acknowledge enquiries within 24–48 business hours. We may keep correspondence, order details, delivery evidence, and complaint outcomes for customer service, fraud prevention, legal claims, tax records, and the retention periods in the Privacy Policy. A response time is an aim and does not shorten a statutory cancellation, return, or complaint deadline.
Changes before dispatch
Contact us immediately if you need to change an item, size, delivery address, or cancellation status. We will try to help while the order remains unprocessed, but a request is not effective until we confirm it. Once dispatched, an address cannot normally be changed or redirected; use the return process if the parcel cannot be delivered.
Product safety and urgent issues
If an item creates an immediate safety risk, stop using it, keep it away from children and animals, and contact hello@daifeiclub.com. For a serious injury or emergency, contact the appropriate emergency service first. We may ask for batch, order, photograph, or carrier information for a safety investigation.
Formal complaints
To make a formal complaint, write “Formal complaint” in the subject line and send it to hello@daifeiclub.com. State the relevant policy, order number, dates, previous contact, and desired resolution. We will acknowledge it within and provide a substantive response within , subject to the complexity of the matter and any statutory deadline.